FAQs

Pricing Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Are there payment plans available?

There are three ways to pay for your cabin for the ‘70s Rock & Romance Cruise.  The Semi-Annual, Monthly, and Standard payment plan.  At the time of your reservation, you may select whichever plan you desire.

To view the details of these plans, click here.

You choose the plan that best fits your needs and requirements. StarVista LIVE is dedicated to making the payments for cabins as guest-friendly as possible.

*All payments are non-refundable


Plus (click or tap to expand) + Q: What does the price of the '70s Rock & Romance Cruise include?

In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Celebrity cruise are included, which includes but is not limited to meals, including 24 hour room service (except for meals at the specialty restaurants), non-carbonated beverages (i.e.coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.

The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc.), gambling, excursions, or travel insurance.

Celebrity does offer drink packages. Please visit their website for more information.


Plus (click or tap to expand) + Q: What is StarVista LIVE's cancellation policy?

All payments made are non-refundable.  StarVista LIVE strongly encourages the purchase of Travel Protection.  Please inquire at the time of booking about Travel Protection, as certain benefits are time sensitive, including Cancel For Any Reason (CFAR)*.

*CFAR coverage is 75% of the nonrefundable trip cost.  Trip cancellation must be 48 hours or more prior to scheduled departure.  CFAR must be purchased at the time of plan purchase and within 14 days of your initial trip deposit.  This benefit is not available to residents of New York State.


Plus (click or tap to expand) + Q: Can I pay on any day other than the 1st of the month?

The first of the month is the only day on which payments can be made.


Plus (click or tap to expand) + Q: What do I have to do to qualify for “Alumni” status?

Anyone that has ever sailed previously on, or has an active current reservation for, a StarVista LIVE cruise is entitled to Alumni pricing when booking a new StarVista LIVE Cruise. If you’re booking over the phone, just let one of our reservationists know.

If you booked online and need your alumni discount applied to your reservation please email info@rockandromancecruise.com and provide your full legal name, booking number, and what cruise or cruise(s) you’ve been on with StarVista LIVE and we will add your Alumni discount to your reservation. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.


Plus (click or tap to expand) + Q: Are there special rates for military personnel and who is eligible?

We do provide a “Military Rate”. To qualify for our “Military Rate” you must provide a copy of your DD-214 or a military ID.  Please email this to info@rockandromancecruise.com after booking and the 5% discount will apply to your balance before your first payment installment. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.


Plus (click or tap to expand) + Q: If the cabin category I want to book is sold out how can I get on the waitlist?

If a particular cabin category is sold out, we encourage you to join our waitlist as we often have cancellations and cabins become available.  You can join our wait list by filling out the form online and your name will automatically be added to our waitlist.  

If the cabin category that you would like becomes available, you will receive an email stating availability. These cabins will be sold on a first-come, first-served basis, so be sure to book quickly.


Plus (click or tap to expand) + Q: Can I use my (Mariner's Society, Crown and Anchor, Captain's Club) earned perks? Can I gain points for this sailing?

Yes, you can earn points for sailing on the StarVista LIVE cruises. Unfortunately, you cannot redeem any earned perks through your cruise line membership. If you have questions regarding a specific perk or amenity, you are welcome to contact the cruise line directly. If you speak with the cruise line, please make sure they understand that this is a full-ship charter.


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Itinerary Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What is the cruise itinerary?

Day Date Ports of Call Arrive Depart
Saturday 3/3/2018 Departing from Ft. Lauderdale, FL   4:00 PM
Sunday 3/4/2018 At Sea    
Monday 3/5/2018 Falmouth, Jamaica 9:00 AM 11:30 PM
Tuesday 3/6/2018 Georgetown, Grand Cayman 11:30 AM 10:00 PM
Wednesday 3/7/2018 At Sea    
Thursday 3/8/2018 Returning to Ft. Lauderdale, FL 7:00 AM  

For more information, please click here.


Plus (click or tap to expand) + Q: What transportation is available from the airport to hotel, hotel to pier, and pier to airport and how do I book it?

StarVista LIVE does not provide transportation from the airport to the hotel or directly to the Pier. For those guests staying the night before the cruise in our pre cruise-hotel listed on our website, StarVista LIVE offers luggage service and motorcoach transportation on the day of the cruise from the hotel to the seaport. We will load your baggage onto the motorcoach, and then, under your watchful eye, deliver it to the porters upon arrival at the port. More information and pricing can be found here.


Plus (click or tap to expand) + Q: From which terminal are we sailing?

We typically post the departure terminal approximately eight weeks before the sailing.  Please check back on our website on or around eight weeks before sailing or look out for an email prior to departure for further instruction. Check for signs at the terminal entrance to confirm the ship location on embarkment day to confirm the ship’s location the day of.


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Entertainment Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: How are events scheduled in the various venues and how does that affect waiting in line?

Each night, we schedule shows in The Celebrity Theater at 6:30 pm and 9:00 pm. We respectively accommodate every guest at one of these shows. We also schedule additional performances and events in a number of other venues including the Revelations Lounge, Rendezvous Lounge, Grand Foyer, The Pool and Celebrity Theater, as available.  We try to match the artist and their performance with the most appropriate venue, taking into account the entire schedule, so as to afford guests opportunities to see as much entertainment as possible. Get a glimpse of this year’s ‘70s Rock & Romance Cruise schedule by clicking here.

Factoring in the total number of guests, the volume of performances and activities, and the size of other venues, we do occasionally run into lines and seating pressure. We manage this to the best of our ability by opening up the venues early when we can, scheduling multiple shows at the same time, adding shows when we can and communicating the schedule so guests can plan their day and evenings. But like many well attended activities (e.g. concerts, sports events, etc.) lines can develop.


Plus (click or tap to expand) + Q: Am I guaranteed access to all shows on board?

Guests have the opportunity to attend their designated color-coded shows in The Celebrity Theater. Our main evening shows, approximately 6:30 pm and 9:00 pm allow guests the chance to see the show and still be comfortably accommodated for dining in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise. Get a glimpse of this year’s ‘70s Rock & Romance Cruise schedule by clicking here.


Plus (click or tap to expand) + Q: Will I have a chance to get an autograph or picture with the artists?

The cruise is a floating music festival and, as such, the artist’s performances are the primary focus of the cruise and autograph sessions are not formally scheduled. However, there is opportunity for informal interaction between many of the artists and guests in several ways. In some of our smaller venues, we encourage the artists, and they often do time permitting, to greet guests and sign or take a picture after the event or show. Also, a number of artists organize formal meet and greets with their fan clubs on board which provide a great way to get an autograph or picture.

Additionally, some artists will bring copies for sale of their latest project (CDs, books, etc.) and when they do, we will often schedule a formal signing around those sales. When this happens, we communicate these events to guests so they can plan their schedules.

Of course, with 2,000 guests, the festival nature of the cruise, the artists’ planned schedules (sound check, performances, Q&A sessions, activities, etc.) and our desire to provide as many performances as possible, it is a very busy week that will limit artist availability.


Plus (click or tap to expand) + Q: Will the entertainers be on board the whole time?

Many of our artists will be onboard the ship for the entire cruise.  However, there may be some cases where an artist must join us during the trip or depart early due to schedule or family commitments. Styx will be making a special appearance in Jamaica on 3/5/18.


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Paperless Documents & Online Check-In Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: How do I know if I have accepted the terms and conditions? If I have not yet accepted, how can I accept the terms and conditions?

If you have not yet accepted the Cruise Terms and Conditions, please make sure you do so as soon as possible to ensure that your reservation is not cancelled.  If you are not sure whether or not you have accepted, you can check your terms and conditions status by logging in to your account.

Simply log in to your account and look for an “Accept Terms” button under the reservation. If this button appears, you have not accepted the terms and conditions. Click this button and follow the instructions.

If you do not see this button, this means that you have already accepted the terms and conditions. You may also click on View/Modify under your reservation and you will be taken to the Payment page, which will list all of your important information including cabin number, dining time and Terms and Conditions status on the left hand side of your screen.


Plus (click or tap to expand) + Q: Is there an easy, online option for check-in?

Celebrity Cruises has eliminated the cumbersome document booklet and has adopted an eco-friendly online check in procedure that will certainly save you time and energy when you board the ship. You will be sent a unique booking number approximately 8 weeks before the cruise. and be directed to the Celebrity Cruises site to complete your boarding documents.  This will also allow you to book on shore excursions and purchase beverage packages. By completing this process, you will minimize your time standing in lines on your departure date. Check in online.


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Identification Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What type of identification will I need to board the ship?

For United States Citizens:

A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov. Passport cards are not acceptable for this charter.

For Non-United States Citizens:

You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.

Visas:

Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.


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Travel Plans Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Can we book airfare and hotel reservations through StarVista LIVE?

We negotiate group rates with hotels in the area. Information about our official ‘70s Rock & Romance Cruise hotel room block can be found here. If you need help finding an alternate hotel, please fill out the Hotel Request Form or call our office at 844-466-7625 and one our agents will be happy to assist with your hotel needs. Please note that hotels fill quickly as this is a busy time for the Ft. Lauderdale area.  For help with airfare fill out the Flight Request Form.


Plus (click or tap to expand) + Q: Is there long term parking available at the pier?

Yes, we have secured a special parking rate with Premier Cruise Parking, call 800-435-3195 refer to rate code RNR18 to get special rate of $9.50 per day inclusive of courtesy round-trip transport. Reservations must be made 14 days prior to departure date.


Plus (click or tap to expand) + Q: Does StarVista LIVE offer any local transportation to the pier?

Cruise Hotel Service: For those Guests staying the night before the cruise in one of our designated hotels in Ft. Lauderdale, we provide luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. Again, we will load your baggage onto the motorcoach, and then, under your watchful eye, deliver it to the porters upon arrival at the port.

To add Hotel Transfers to your existing reservation, simply log in to your StarVista LIVE account and add Hotel Transfers.


Plus (click or tap to expand) + Q: I am calling from outside of the U.S. how can I reach you?

Yes, for Europe, Australia & New Zealand call 313-565-8888 ext.152 and ask about the ‘70s Rock & Romance Cruise


Plus (click or tap to expand) + Q: Can I book shore excursions and beverage packages like I would on other cruises?

Yes! StarVista LIVE will provide you with a booking number for use with the cruise line about eight weeks prior to sailing.  That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, beverage packages, restaurant reservations, spa appointments, internet packages, cabanas, etc. Please note that the reservation number that is printed on your email confirmation is for use with StarVista LIVE only and will not work on the cruise line’s website.


Plus (click or tap to expand) + Q: Are children allowed to cruise?

We do not allow anyone under 18 to sail on one of our themed cruises. Anyone over 18 but not yet 21 must share a cabin with a companion 21 or older.


Plus (click or tap to expand) + Q: What hotel is recommended for the night before the cruise?

We recommend that guests arrive a day earlier than the cruise departs if at all possible, as there may be weather related travel delays. We typically secure a limited number of rooms at a special group rate for guests on the nights leading up to the cruise. This information can be found here. There is a group rate and a set number of rooms available that fill up quickly.

Often, hotels in the departure port city are extremely limited during this season, so we highly recommend that you reserve your hotel accommodations early.

If you are planning to arrive the day of embarkation, we highly recommend arriving before noon.


Plus (click or tap to expand) + Q: Can guests bring alcoholic beverages onboard?

StarVista LIVE abides by the applicable cruise line’s alcohol policy. Please refer to Celebrity Cruise's website for the details.


Plus (click or tap to expand) + Q: Can I purchase a drink package for the cruise?

Drink packages are available through the cruise line and can be purchased through them once you have your cruise line reservation number which we will send to you approximately 8 weeks prior to our sailing. Please refer to Celebrity Cruise's website for details.


Plus (click or tap to expand) + Q: Is internet service available and how much does it cost?

Each cruise line has various internet packages and you can buy one directly from them once you have your cruise line reservation number which we will send to you about 8 weeks prior to the sailing. Please refer to Celebrity Cruise's website for details.


Plus (click or tap to expand) + Q: Can we bring bottled water and soda on board?

Guests are allowed to bring water and soda onboard with limitations. Please contact Celebrity Cruises for additional information.


Plus (click or tap to expand) + Q: What is the dress code in the dining room, around the pool, in the ship’s restaurants?

The overall dress theme for the cruise is “smart casual.”           

Daytime attire is not subject to limitations, so guests may dress in appropriate and tasteful clothing of their choosing. Coverups and footwear are required in all venues and dining areas.        

Evening attire is subject to the dress code for that particular evening. Most evening dress code is “smart casual,” which means no shorts, tank tops or T-shirts in the main dining rooms or premium restaurants. Jeans are acceptable attire for the “smart casual” evenings. There will be one Formal Night, and our nightly themes offer you a chance to dress up in theme-appropriate clothing most nights.

More information on nightly themes will be released approximately 8 weeks prior to sailing and will be listed on our website.


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Accessibility Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: I have a walking disability or other handicap, what do I do?

Guests with any mobility needs, severe allergies, respiratory needs, and other accessibility requirements must enroll in our SAFE program by filling out the form below before December 31, 2017.

Click here to fill out our Special Assistance Form


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Miscellaneous Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Is there a cabin that can accommodate 4 people?

The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.


Plus (click or tap to expand) + Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?

Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom and the cost will be doubled (this is known as the “single supplement”). If you are looking for a roommate we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.


Plus (click or tap to expand) + Q: Can I get an upgrade?

You are welcome to select a new cabin as available.  If the cabin you would like is sold out, please contact us at (844) 466-7625 and we can add your name to the waitlist.  If one opens up, we will notify you and you will be charged the difference in cost.


Plus (click or tap to expand) + Q: I can't go this year, but when can I book for next year?

Next year’s cruise will open for public sale shortly after the 2018 cruise returns. Keep in mind that the current guests have the ability to rebook for the following year, so inventory may be limited upon return. Check back to the website often for more specific details and get on our email list to learn about any pre-sale opportunities.


Plus (click or tap to expand) + Q: Does StarVista LIVE work with Travel Agents?

StarVista LIVE, through its dedicated reservation department, provides an opportunity for registered Travel Agents to book guests on our unique theme music cruises and be significantly compensated for that effort.  For more information visit the Travel Agent page on our website.


Plus (click or tap to expand) + Q: Where can we smoke on the ship? Can I smoke on my verandah?

StarVista LIVE adheres to all Celebrity Cruise policies.  

For the comfort and enjoyment of our guests, our ships are designated as non-smoking, however, we recognize that some of our guests smoke.  Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as “smoking areas.”  Generally, smoking is not permitted except in designated areas.  (Contact Guest Relations for additional details).  This policy includes smoking-like products such as electronic cigarettes.  

Smoking is not permitted inside any guest stateroom; nor on any guest veranda.  If a guest is in violation of this policy, a cleaning fee of $250 USD will be applied to their account and the guest may be subject to further action pursuant to the “Consequences Section” of Celebrity Cruises Guest Conduct Policy.  

Celebrity Cruises kindly asks all guests to please observe the non-smoking areas and to refrain from smoking cigarettes, pipes, or cigars in any of the non-designated areas.  These requests are made to provide a comfortable shipboard environment for everyone.

Where permitted, cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard.  A guest must be at least 18 years of age to purchase, possess or use tobacco.


Plus (click or tap to expand) + Q: Are guests allowed to bring medical marijuana onboard?

We do not allow guests who possess medical marijuana permits to bring marijuana onboard any of our ships.  It is only legal to use medical marijuana in the jurisdiction (state/county/city etc.) where it was prescribed.  It's a federal offense to possess it when leaving and entering the U.S. and many foreign countries.


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Travel Protection Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What does Travel Protection offer?

Travel Protection helps protect you and your travel investment and helps provide coverage for unforeseen circumstances. Plans offer benefits for Trip Cancellation/Interruption, Baggage & Personal Effects, Accident & Sickness Medical Expense, and more. See Plan Document for complete details. Cancel for Any Reason* is an available option which allows you to cancel for any reason not covered by the plan. *CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 14 days of your initial trip deposit. This benefit is not available to residents of New York State.

The StarVista LIVE terms and conditions state that port itinerary and performance schedule are subject to change at any time.  Therefore, these reasons may not fall into covered claimable reasons for cancellation of a reservation.  As cancellation is not the only benefit the plan offers, we still encourage the purchase of Travel Protection.

If you have further specific coverage questions, we encourage you to contact our provider, Travel Insured International, at 1.800.243.3174.  Also, you are welcome to review the plan details by clicking here for the Plan Document.

This document contains highlights of the plans. The plans contain insurance benefits underwritten by the United States Fire Insurance Company. The plans also contain non-insurance Travel Assistance Services that are provided by an independent organization. Coverages may vary and not all coverage is available in all jurisdictions.


Plus (click or tap to expand) + Q: How much does Travel Protection cost?

The rate for your Travel Protection plan is dependent upon your per-person trip cost.  To view your personal rate, please either access your StarVista LIVE online account or view the Travel Insured International Group Deluxe Info Sheet by clicking here for the Plan Document.  

This document contains highlights of the plans. The plans contain insurance benefits underwritten by the United States Fire Insurance Company. The plans also contain non-insurance Travel Assistance Services that are provided by an independent organization. Coverages may vary and not all coverage is available in all jurisdictions.


Plus (click or tap to expand) + Q: How do I purchase Travel Protection?

You may purchase Travel Protection by accessing your StarVista LIVE account online or by calling (844) 466-7625.  Travel Protection is purchased on a per-person basis and is based on your per person trip cost.  Please note that Cancel for Any Reason* coverage must be purchased at the time of plan purchase and within 14 days of your deposit. Beyond that point, only Standard coverage is available. *CFAR is not available to residents of NY.


Plus (click or tap to expand) + Q: If I have not purchased Travel Protection for my cruise can I still do so?

Travel Protection may be purchased at any time but some benefits of the plan are time sensitive and beyond a certain timeframe, you may not be eligible for certain benefits. One example of this is Cancel for Any Reason*, which is not available beyond the 14 day threshold.  PLEASE NOTE: Residents of New York state are not eligible for Cancel for Any Reason coverage, as mandated by state law. CFAR must be purchased at the time of plan purchase and within 14 days of initial trip deposit.


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